Privacy Policy

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Privacy Policy

1. Definitions

  1. Administrator: Bizneson Sp. z o.o., NIP: 6751757416, KRS: 0000929591, REGON: 520309746.
  2. Personal data: any data received by our website about an individual, identified by IP address, geolocation, internet identifier, cookies, or other similar technologies.
  3. Policy: this Privacy Policy.
  4. GDPR: The General Data Protection Regulation adopted by the European Parliament and Council on April 27, 2016, regulating the protection and processing of personal data and replacing Directive 95/46/EC.
  5. Website: the website managed by the Administrator, available at https://woodfiremet.com.
  6. User: any person visiting the Website or using at least one of the services described in this Policy.

2. Processing of Information

Data is collected when the User uses the Website. All data is collected only to the extent necessary to provide the services offered by the Company and to analyze User activity.

3. Purposes of Data Collection and Analysis

When using the Website

  • Providing electronic services (Article 6(1)(b) GDPR)
  • Processing purchases made without registration (Article 6(1)(b) GDPR)
  • Handling complaints (Article 6(1)(b) GDPR)
  • Collecting analytical data for statistical purposes (Article 6(1)(f) GDPR)
  • Identification, establishment, and defense of legal claims (Article 6(1)(f) GDPR)
  • Marketing purposes (see the Marketing section)

During registration

When registering on the Website, the User provides personal data to create an individual account. Some data is mandatory for account creation, while other data may be provided voluntarily. Without mandatory data, the account cannot be created.

  • Managing the User’s account (Article 6(1)(a), (b) GDPR)
  • Analyzing and improving the quality of services (Article 6(1)(f) GDPR)
  • Handling and defending claims (Article 6(1)(f) GDPR)
  • Marketing purposes

When placing orders

Personal data provided during the ordering process is processed to fulfill the purchase agreement. Mandatory fields in the order form are required; orders without this information cannot be processed.

  • Order fulfillment (Article 6(1)(b) GDPR)
  • Fulfilling legal obligations (e.g., accounting, taxation) (Article 6(1)(c) GDPR)
  • Sales analytics and statistics (Article 6(1)(f) GDPR)
  • Establishment and defense of claims (Article 6(1)(f) GDPR)

4. Marketing

User data may be processed for marketing purposes, including:

  • Displaying personalized or non-personalized advertising content;
  • Sending promotional emails or other messages containing commercial information;
  • Conducting marketing activities for Bio-Flame services.

Contextual and Behavioral Advertising

Personal data may be processed for marketing purposes using cookies or similar technologies. Personalized advertising is possible only after the User’s explicit consent, which can be withdrawn at any time.

Direct Marketing

If the User consents to receiving marketing information by electronic means (e.g., email, SMS), their data will be used for this purpose. The User can opt out at any time.

5. Social Media

Personal data of Users visiting the Administrator’s social media profiles (e.g., Facebook, Instagram) is processed under Article 6(1)(f) GDPR.

6. Cookies

Cookies are small files stored on the User’s device that help improve Website functionality and usability.

Service Cookies

  • Session cookies storing data entered during a visit;
  • Authentication cookies required for secure services;
  • Security-related cookies;
  • Persistent cookies saving User interface preferences;
  • Cookies storing shopping cart contents;
  • Cookies for monitoring User behavior for statistical reports.

Marketing Cookies

These cookies are used to deliver behavioral advertising. The User must consent to cookie collection in browser settings and may withdraw consent at any time by clearing cookies.

7. Data Retention Period

Data retention depends on the type of service and purpose of processing. Typically, data is stored for the duration of service provision or until consent is withdrawn. After this period, data is deleted or anonymized.

8. User Rights

  • Right to be informed about data collection and processing;
  • Right to access and receive a copy of personal data;
  • Right to rectify or correct inaccuracies;
  • Right to erasure (“right to be forgotten”);
  • Right to restrict processing;
  • Right to data portability (if technically feasible);
  • Right to object to data processing for marketing or analytical purposes;
  • Right to withdraw consent at any time;
  • Right to lodge a complaint in case of GDPR violation.

Requests should be sent to: Bizneson Sp. z o.o., ul. Rakowicka 10B, lok. 4, 31-511 Kraków, Poland or via email: sale@woodfiremet.com.

9. Data Recipients

Personal data may be shared with external entities when necessary to provide services, such as banks, payment operators, IT providers, legal and accounting firms, auditors, and transport companies. The Administrator may also disclose data to public authorities if required by law.

10. Data Transfers Outside the EEA

The Administrator may transfer data outside the European Economic Area only when necessary and with appropriate legal safeguards approved by the European Commission.

11. Data Security

The Administrator regularly analyzes risks and ensures that only authorized persons have access to personal data. Adequate safeguards are applied when cooperating with external service providers.

12. Contact Information

For any questions, contact the Administrator via email: sale@woodfiremet.com.

13. Amendments to the Privacy Policy

This Privacy Policy is reviewed and updated regularly. The website https://woodfiremet.com uses cookies to store encrypted anonymous user data. Cookies are essential to improve service quality and Website functionality. BioFlame never sells or transfers collected data to third parties.